My Cart (0)
|

Customer Service

Helpful FAQ

Please review our list of frequently asked questions below. If you don’t find the answer to your question below, please email us at: customerservice@littlepassports.com.

About the Product

  • What subscription packages do you offer?

    We offer three subscription packages: our World and USA Editions, and our new Early Explorers. In our new Early Explorers, our characters, Max, Mia and their dog Toby, travel around the world exploring a different theme each month. In our World Edition, our characters Sam and Sofia travel to a new country every month. In our USA Edition, Sam and Sofia travel to two new states every month. Learn more about our Early Explorers, our World Edition and our USA Edition.

  • What items are included in every package?

    We’ve carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. Our Early Explorers packages include activity books, stickers, Snapshots, Flashlight Adventures, and souvenirs. Learn more about our Early Explorers. Our World Edition packages include letters from Sam and Sofia, souvenirs, photos, stickers, activity sheets and access to online games and activities. Learn more about our World Edition. Our USA Edition packages include activity journals, postcards, stickers, pop-out models and access to more information, games and activities online. Learn more about our USA Edition.

  • What is the recommended age range for children subscribing to Little Passports?

    The recommended age range for our subscriptions are as follows: 3 to 5 years old for our Early Explorers, 6 to 10 years old for our World Edition, and 7 to 12 years old for our USA Edition.

  • What types of online information, games and activities can children access?

    We've designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes to access our Boarding Zone. There are 3 games and activities for each month’s country. Example games and activities include cooking games, treasure hunts, sports games, trivia games, puzzles and interactive maps.

    With our USA Edition, children receive access to a special area on our website for every state they visit. Each new state features more exciting information on Sam and Sofia’s adventures, photos and a game/activity. Learn about and build an online hurricane for Florida, make pizzas for New York and more!

  • What countries are currently available in the World Edition?

    In addition to the first month's Explorer Kit, we currently offer mailings for 23 countries including: Antarctica, Argentina, Australia, Brazil, Canada, China, Egypt, England, France, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Mexico, Poland, Russia, South Africa, Spain, Thailand and Turkey!

  • What states are currently available in the USA Edition?

    When you sign up for our USA Edition, you can travel to all 50 states over a 26-month period. For the first month, you receive your starter USA Discovery Kit. Every month thereafter, you’ll travel to two new states for a total subscription length of 26 months.

  • What themes are covered in the Early Explorers?

    Early Explorers includes 17 themes over a 18-month period. Your child will receive their Traveler Kit in the first month, followed by a themed package each month thereafter. Themes include: landmarks, music, animals, food, art, oceans, natural wonders, world coins, space, world discoveries, dinosaurs, science, celebrations, habitats, transportation, insects, and sports.

  • How did you develop the content and materials for Little Passports?

    Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We have also tested our product directly with children and incorporated their feedback.

  • How do subscriptions work for siblings?

    Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Brown Kids” or the “The Brown Family).

  • Is Little Passports available for teachers to use in the classroom?

    Currently, our product is available for families to receive at home. If you are a teacher or educator and would like to explore using Little Passports in your classroom, please email us at: customerservice@littlepassports.com.

Ordering and Delivery Information

  • How much does a Little Passports subscription cost?

    We offer several different subscription plans for our intrepid travelers. Please visit our Early Explorers, our World Edition and our USA Edition subscription pages for more details on each of our plans.

  • How much does shipping cost for a Little Passports subscription?

    Shipping costs for each of our subscription packages to the following destinations are as follows:

    World & USA Edition USA CA AU, IE, NZ, SG, KR
    3-Month Plan $15 $20 $20
    6-Month Plan $18 $25 $30
    12-Month Plan $30 $40 $45
    Monthly Plan $3/ month $4.50/ month $5.50/ month
    Early Explorers USA CA AU, IE, NZ, SG, KR
    3-Month Plan $15 $19 $22
    6-Month Plan $18 $27 $33
    12-Month Plan $36 $54 $66
    Monthly Plan $3/ month $4.50/ month $5.50/ month

    We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days.

  • How can I find out where my package is?

    Once your order ships, we will send you a shipping notification email confirming that your package has shipped. If your package is shipped with tracking, you can then track your package on the carrier's website. Please allow 24-48 hours for the tracking information to be updated on the carrier's website after you receive your shipping confirmation email. Be sure to mark support@littlepassports.com as a valid sender to ensure our notification emails aren't sent to your spam folder.

  • My order has shipped but tracking information is still unavailable on the carrier's site. How can I find out where it is?

    Tracking information may not be available for the first 24-48 hours after you receive your shipping confirmation email. If it's been more than 48 hours and you are still having trouble tracking your package, contact us at support@littlepassports.com.

  • Why haven't I received all of my items?

    All subscription plans (World Edition, USA Edition, and Early Explorers) ship separately, even if purchased on the same order. Non-subscription products (World Coin Collection or other items from the Little Passports Shop) also ship separately unless specified otherwise. Due to variations in order processing and shipping times, multiple shipments may arrive on different dates.

  • What is your cancellation policy?

    If you have purchased a Monthly subscription plan where we bill you on a monthly basis, you can cancel your subscription at any time. Your satisfaction is very important to us. Please email us at: customerservice@littlepassports.com and we will cancel your subscription with 30 days notice.

    Prepaid plans are not refundable but can be transferred to another child.

  • When will I be billed?

    Your credit card with be charged at the time you submit your order on our website. Please note that we bill in advance of packages being shipped in order to process the shipments.

    If you subscribed to a monthly-billed plan, you are charged for your first package on the day that you sign up for your subscription. Subsequent monthly charges will occur on the 24th of each month. If you signed up between the 2nd and the 15th, your introductory kit will be shipped out the same month and you will be billed on the 24th for your second package to enable us to process your next country package.

  • How soon after I place my order will my Little Passports subscription start?

    Please allow 3 to 4 weeks for your Little Passports subscription to start and for you to receive your first package. If you are shipping to Canada or Australia, please allow up to 6 weeks.

    You can also download and print a Little Passports gift card to announce your gift. You can download and print the gift card for the World and USA Edition. You can download and print the gift card for the Early Explorers Edition.
    During checkout, you'll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way!

    After the first month, the subsequent packages ship around the middle of the month. Please note that packages for the different editions ship on different days and via different shipping carriers. Therefore the packages will not arrive on the same day if you subscribe to multiple editions.

  • Can I order Little Passports as a gift?

    We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their gift is on the way! You can include a personalized gift message that will be included with the first package of your subscription.

    You can also download and print a Little Passports gift card to announce your gift. You can download and print the gift card for the World and USA Edition. You can download and print the gift card for the Early Explorers Edition. If you are gifting a subscription renewal, you can download and print our renewal gift card.

  • Can I indicate a different address for the first package?

    We can ship the first package to you and have the remainder of the subscription shipped directly to the child. Just enter your own address in the shipping address field and then email our Customer Care team at support@littlepassports.com with your order number and the child's address. We'll update the shipping address on the subscription effective on the second shipment.

  • Do you ship to P.O. Boxes, APO addresses and US Territories?

    Yes, we ship to P.O. Boxes, APO addresses and US Territories.

  • Can I order a Little Passports subscription to be delivered outside the United States?

    Our subscription is currently available to ship within the US, Australia, Canada, Ireland, New Zealand, Singapore, South Korea, and UK. If you're interested in shipping to the US, Australia, Canada, Ireland, New Zealand, Singapore, and South Korea please click here. All prices on the site are in US Dollars (USD). If you are interested in purchasing a subscription to ship to the UK, please click here to go to our UK site. Prices on the UK site are in British Pounds (GBP).

    We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days.

    If you are interested in shipping to an address outside the countries state above, we can work with you to ship 12 months of the Little Passports World or USA Editions in one shipment. Please email us at customerservice@littlepassports.com to explore this option.

  • What payment methods do you accept?

    We accept all major credit cards including Visa, MasterCard, and American Express.

  • Do you charge sales tax?

    We charge sales tax for subscriptions sent to addresses within CA, CT and NV. Taxes for these states will be calculated at checkout.

  • Can I purchase a subscription to Little Passports in a retail store?

    Currently, Little Passports subscriptions are only available for purchase through our website.

  • How much does shipping cost for the personalized products?

    Our personalized products will ship via FedEx Ground or USPS Priority within 7 business days of placing your order. Shipping of personalized products is currently available to the countrles listed below. Shipping costs are as follows:

    Personalized Products USA Canada Australia, Ireland, New Zealand, Singapore, South Korea
    Personalized Lunchbox $9.95 $39.95 $49.95
    Personalized Notebook Bundle $9.95 $39.95 $49.95
  • How much does shipping cost for the World Coin Collection?

    Our World Coin Collection can be shipped individually or bundled with a subscription. If bundled with a subscription, the World Coin Collection will be shipped with the first package of the subscription. Shipping of the World Coin Collection is currently available to the countries listed below. Shipping costs are as follows:

    World Coin Collection USA Canada Australia,Ireland, New Zealand, Singapore, South Korea
    1 set $3 $7 $10
    1+ set + $1 per additional set
    Must ship to same address
    + $1 per additional set
    Must ship to same address
    + $2 per additional set
    Must ship to same address
    Bundled with Subscription Free Shipping Free Shipping Free Shipping
  • Can I apply more than one coupon code to my order?

    No, only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

Managing My Subscription

  • When am I billed if I sign up for a monthly plan?

    You are billed for your first package on the day that you sign up for your subscription. Subsequent monthly charges will occur on the 24th of each month. If you signed up between the 2nd and the 15th, your introductory kit will be shipped out the same month and you will be billed on the 24th for your second package to enable us to process your next country package. Please note that we do bill in advance of packages being shipped in order to process the shipments.

  • If I sign up for a monthly plan, do I have to reorder every month?

    No, you do not have to reorder each month. If you are subscribed to a monthly plan, you will be billed automatically on the 24th of each month.

  • My Little Passports subscription is about to end. How can I continue it? How does your automatic renewal feature work?

    If you have purchased a 3, 6, or 12-month subscription package prior to November 20, 2013 and would like to continue your subscription, please renew online. If you were gifted a subscription and would like to renew, please email us at: customerservice@littlepassports.com

    For subscriptions that are on auto renewal program, when your current subscription is due to end, we’ll automatically renew you for the same term and value as your current order. We’ll keep you informed by contacting you by email several days before processing, and again after your credit card is charged and the renewal is complete. This service ensures that your child will never risk missing a monthly package, and there is no confusion about when your subscription term is ending. And there is no commitment! You are free to opt-out of the automatic renewal service at any time. If you have questions, please email us at customerservice@littlepassports.com

  • Can I customize the order in which the country packages arrive?

    We currently do not offer the ability to customize the order/sequencing of the monthly country or monthly state mailings.

  • How can I update the address associated with my subscription if I move?

    Please email us at customerservice@littlepassports.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. We will need to receive address changes before the 1st of a calendar month to ship that month's package to the new address. (Please note that if you purchased your subscription after October 2012 on our new system, you can log into your account, go to "My Subscriptions" to update the shipping address for the appropriate subscription. You will need to update a shipping address before the 1st of a calendar month to ship that month's package to the new address.)

  • What is your cancellation policy?

    If you have purchased the Monthly subscription plan where we bill you on a monthly basis, you can cancel your subscription at any time. Your satisfaction is very important to us. Please email us at: customerservice@littlepassports.com and we will cancel your subscription with 30 days notice. Prepaid plans are non-refundable.

About the Company