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Customer Service

Helpful FAQ

Please review our list of frequently asked questions below. If you don’t find the answer to your question below, please email us at: customerservice@littlepassports.com.

About the Product

  • What subscription packages do you offer?

    We offer two subscription packages: our World Edition and our USA Edition. In our World Edition, our characters Sam and Sofia travel to a new country every month. In our USA Edition, Sam and Sofia travel to two new states every month. Learn more about our World Edition and our USA Edition

  • What items are included in every package?

    We’ve carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. For our World Edition, packages include letters from Sam and Sofia, souvenirs, photos, stickers, activity sheets and access to online games and activities. Learn more about our World Edition. USA Edition packages include activity journals, postcards, stickers, pop-out models and access to more information, games and activities online. Learn more about our USA Edition.

  • What is the recommended age range for children subscribing to Little Passports?

    The recommended age range for our World Edition is 5 to 10 years old. The recommended age range for our USA Edition is 7 to 12 years old.

  • What types of online information, games and activities can children access?

    We've designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes to access our Boarding Zone. There are 3 games and activities for each month’s country. Example games and activities include cooking games, treasure hunts, sports games, trivia games, puzzles and interactive maps.

    With our USA Edition, children receive access to a special area on our website for every state they visit. Each new state features more exciting information on Sam and Sofia’s adventures, photos and a game/activity. Learn about and build an online hurricane for Florida, make pizzas for New York and more!

  • What countries are currently available in the Little Passports World Edition subscription?

    In addition to the first month's Explorer Kit, we currently offer mailings for 23 countries including: Antarctica, Argentina, Australia, Brazil, Canada, China, Egypt, England, France, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Mexico, Poland, Russia, South Africa, Spain, Thailand and Turkey!

  • What states are currently available in the Little Passports USA Edition subscription?

    When you sign up for our USA Edition, you can travel to all 50 states over a 26-month period. For the first month, you receive your starter USA Discovery Kit. Every month thereafter, you’ll travel to two new states for a total subscription length of 26 months.

  • How did you develop the content and materials for Little Passports?

    Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We have also tested our product directly with children and incorporated their feedback.

  • How do subscriptions work for siblings?

    Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Brown Kids” or the “The Brown Family).

  • Is Little Passports available for teachers to use in the classroom?

    Currently, our product is available for families to receive at home. If you are a teacher/educator and would like to explore using Little Passports in your classroom, please email us at: customerservice@littlepassports.com.

Ordering and Delivery Information

  • How much does a Little Passports subscription cost?

    We offer several different subscription plans for our intrepid travelers. Please visit our Join Little Passports - World Edition and our Join Little Passports - USA Edition for more details on each of our plans.

  • How much does shipping cost?

    Shipping costs are as follows for each of our subscription packages:

    Plan Shipping Cost (USA) Shipping Cost (Canada & Australia)
    3-Month Plan $12 $18
    6-Month Plan $15 $20
    12-Month Plan $20 $35
    Monthly Plan $3/month billed monthly $4.50/month billed monthly

    Shipping costs for our renewal plans are as follows:

    Plan Shipping Cost (USA) Shipping Cost (Canada & Australia)
    9-Month Renewal Plan $15 $25
    12-Month Renewal Plan $20 $35
    Monthly Renewal Plan $3/month billed monthly $4.50/month billed monthly
  • What is your cancellation policy?

    If you have purchased the monthly plan where we bill you on a monthly basis, you can cancel your subscription at any time. Your satisfaction is very important to us. Please email us at: customerservice@littlepassports.com and we will cancel your subscription with 30 days notice.

  • How soon after I place my order will my Little Passports subscription start?

    Please allow 3 to 4 weeks for your Little Passports subscription to start and for you to receive your first package. (If you are shipping to Canada or Australia, please allow up to 6 weeks.) You can also download and print a gift card to give to let your gift recipient know the subscription is on the way. During checkout, you'll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way! After the first month, World Edition and USA Edition packages ship around the middle of the month. (Please note that packages for the two editions ship on different days and via different shipping carriers. Therefore the packages will not arrive on the same day if you subscribe to both editions.)

  • Can I order Little Passports as a gift?

    We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their surprise is on the way!. You can include a personalized gift message that will be included in the first mailing of your subscription. You can also download and print a gift card to give in advance of the child receiving his/her first package. (If you are gifting a subscription renewal, you can download and print our renewal gift card.)

  • Do you ship to P.O. Boxes, APO addresses and US Territories?

    Yes, we ship to P.O. Boxes, APO addresses and US Territories.

  • Can I order a Little Passports subscription to be delivered outside the United States?

    Our subscription is currently available to ship within the US, Canada, Australia and UK. We'll be looking to expand beyond to other countries in the future. If you are interested in purchasing a subscription to ship to US, Canada, and Australia please click here. If you are interested in purchasing a subscription to ship to the UK, please click here to go to our UK site.

    If you are looking to ship to an address outside the US, Canada, Australia and UK, we can work with you to ship 12 months of the Little Passports World Edition in one shipment. If you are interested in exploring this option, please email us at: customerservice@littlepassports.com

  • What payment methods do you accept?

    We accept all major credit cards including Visa, MasterCard, and American Express.

  • Do you charge sales tax?

    We charge sales tax for subscriptions sent to addresses within CA and AZ. Taxes for these states will be calculated at checkout.

  • Can I purchase a subscription to Little Passports in a store?

    Currently, Little Passports subscriptions are only available through our website.

Managing My Subscription

  • When am I billed if I sign up for a monthly plan?

    You are billed for your first package on the day that you sign up for your subscription. The billing date for your subsequent monthly packages is set according to different billing and fulfillment cycles we have for your first month’s package. In most cases, your subsequent billing date will be the same as your initial bill date.  In some cases, your subsequent bill date will move up to enable us to fulfill your first month’s package sooner. Please note that we do bill in advance of packages being shipped in order for us to process the shipments.

  • My Little Passports subscription is about to end. How can I continue it? How does your automatic renewal feature work?

    IF you have purchased a 3, 6, OR 12-MONTH subscription package prior TO November 20, 2013 AND would LIKE TO CONTINUE your subscription, please renew online.If you were gifted a subscription AND would LIKE TO renew, please email us AT: customerservice@littlepassports.com For subscriptions that are on auto renewal program, when your current subscription is due to end, we’ll automatically renew you for the same term and value as your current order. We’ll keep you informed by contacting you by email several days before processing, and again after your credit card is charged and the renewal is complete. This service ensures that your child will never risk missing a monthly package, and there is no confusion about when your subscription term is ending. And there is no commitment! You are free to opt-out of the automatic renewal service at any time. If you have questions, please email us at: customerservice@littlepassports.com

  • Can I customize the order in which the country packages arrive?

    We currently do not offer the ability for you to customize the order/sequencing of the monthly country or monthly state mailings.

  • How can I update the address associated with my subscription if I move?

    Please email us at: customerservice@littlepassports.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. We will need to receive address changes before the 1st of a calendar month to ship that month's package to the new address. (Please note that if you purchased your subscription after October 2012 on our new system, you can log into your account, go to "My Subscriptions" to update the shipping address for the appropriate subscription. You will need to update a shipping address before the 1st of a calendar month to ship that month's package to the new address.)

  • What is your cancellation policy?

    If you have purchased the monthly plan where we bill you on a monthly basis, you can cancel your subscription at any time. Your satisfaction is very important to us. Please email us at: customerservice@littlepassports.com and we will cancel your subscription with 30 days notice.

About the Company