Please review our list of frequently asked questions below. If you don’t find the answer to your question below, please email us at: firstname.lastname@example.org.
About the Product
We offer four subscription packages: our World and USA Editions, Early Explorers and Science Expeditions. In our World Edition, our characters Sam and Sofia travel to a new country every month. In our USA Edition, Sam and Sofia travel to two new states every month. In the Early Explorers, our characters, Max, Mia and their dog Toby, travel around the world exploring a different theme each month. In Science Expeditions, Sam and Sofia reveal the mysteries of the world through science experiments and activities.
We've carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. Our Early Explorers packages include activity books, stickers, trading cards, and souvenirs. Our World Edition packages include letters from Sam and Sofia, fun souvenirs and collectibles, photos, stickers, activity sheets and access to games and activities online. Our USA Edition packages include activity journals, postcards, stickers, access to more information, games and activities online. Our Science Expeditions include a comic book, experiment guide, tools for hands-on experiments, stickers and online bonus materials.
The recommended age range for our subscriptions are as follows: 3 to 5 years old for our Early Explorers, 6 to 10 years old for our World Edition, 7 to 12 years old for our USA Edition and 9+ for our Science Expeditions.
We've designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes that provides them with access to more information online. There are photos, activities, fun facts, music and more for each month’s country.
With our USA Edition, children receive access to a special area on our website for every state they visit. Each new state features more exciting information on Sam and Sofia’s adventures, photos and a game/activity. Learn about and build an online hurricane for Florida, make pizzas for New York and more!
Your child will receive their Explorer Kit in the first month, followed by a country package each month thereafter. Some of the countries included are: Australia, Brazil, Chile, China, Costa Rica, England, France, Germany, Greece, Guatemala, Iceland, India, Ireland, Israel, Italy, Japan, Jamaica, Kenya, Madagascar, Mexico, Morocco, Poland,South Korea, Spain, Sweden, Thailand, Turkey and more!
When you sign up for our USA Edition, you can travel to all 50 states over a 26-month period. For the first month, you receive your starter USA Discovery Kit. Every month thereafter, you’ll travel to two new states for a total subscription length of 26 months.
Your child will receive their Traveler Kit in the first month, followed by a themed package each month thereafter. Some themes include: landmarks, music, animals, food, art, oceans, natural wonders, world coins, space, world discoveries, dinosaurs, science, celebrations, habitats, transportation, insects, and sports.
Your child will receive the Forensic Science package in the first month, followed by a themed package each month thereafter. Themes include: Forensic Science, Caves & Crystals, Hydrology, Optics & Vision, Rockets and more!
Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our product directly with children and incorporate their feedback to ensure maximum fun and engagement.
Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Williams Kids” or the “The Williams Family").
We now offer a 6-month World Edition Classroom Subscription. Learn more about our Classroom Subscription.
Ordering and Delivery Information
Our shipping rates are based on item type and final destination. Please refer to the charts below:
Shipping for Subscriptions
|World and USA Edition||US||Canada||AU, HK, IL, JP, NZ, SG, KR|
|Early Explorers||US||Canada||AU, HK, IL, JP, NZ, SG, KR|
|Science Expeditions||US||Canada||AU, HK, IL, JP, NZ, SG, KR|
Shipping for Shop Items
|Per Shipping Address||Continental US||AK/HI/UST/Military||Canada||AU, HK, IL, JP, NZ, SG, KR|
|Bundled with New Subscription||Free Shipping||Free Shipping||$3.95||$4.95|
Our shop items can be shipped individually or bundled with a subscription. A flat shipping fee is applied for each delivery address. If the shop item is bundled with a subscription, it will be shipped with the first package of the subscription.
We ship our international packages from the U.S. using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days. Shipping fees for countries outside of the U.S. do not include duties and taxes. Customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.
Please allow 1 to 3 weeks for your Little Passports subscription to start and for you to receive your first package. If shipping outside of the U.S., please allow up to 6 weeks.
You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.
During checkout, you'll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way!
After the first month, the subsequent packages ship around the middle of the month. Please note that packages for the different editions ship on different days and via different shipping carriers. Therefore the packages will not arrive on the same day if you subscribe to multiple editions.
Stand alone shop item orders (not bundled with a subscription) ship within 3-4 days of order receipt. Upon shipping, U.S. orders will deliver within 4-8 business days. Shipments destinations outside of the U.S. will deliver within 11-14 business days. Little Passports is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors
If the shop item is bundled with a subscription, it will be shipped with the first package of the subscription.
You can check the status of your order online by logging into your customer account. Once your order ships, we will send you a shipping notification email with tracking information. In some cases, tracking information may not be available for international-bound packages depending on the destination and method of shipment. Be sure to mark email@example.com as a valid sender to ensure our notification emails aren't sent to your spam folder.
Tracking information may not be available for the first 48-72 hours after you receive your shipping confirmation email. If it's been more than 72 hours and you are still having trouble tracking your package, contact us at firstname.lastname@example.org.
All subscription plans (World Edition, USA Edition, Early Explorers and Science Expeditions) ship separately, even if purchased on the same order. Non-subscription products (World Coin Collection or other items from the Little Passports Shop) also ship separately unless specified otherwise. Due to variations in order processing and shipping times, multiple shipments may arrive on different dates.
If you have purchased a Monthly subscription plan where we bill you on a monthly basis, you can cancel your subscription through your online account any time.
Prepaid plans are not refundable but can be transferred to another child.
Your credit card will be charged at the time you submit your order on our website. Please note that we bill in advance of packages being shipped in order to process the shipments.
If you subscribed to a monthly-billed plan, you are charged for your first package on the day that you sign up for your subscription. If you signed up between the 11th and 24th of the month, your subsequent monthly charges will occur on the 10th of the following month; otherwise, your subsequent monthly charges will occur on the 24th of the month. Please note that If you signed up between the 1st and the 10th, your introductory kit will be shipped out the same month, and you will be billed on the 24th for your second package to enable us to process your next package.
Your recurring monthly billing date can always be found in your My Account under Manage Subscriptions, or by emailing Little Passports’ Customer Care Team at email@example.com.
We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their gift is on the way! You can include a personalized gift message that will be included with the first package of your subscription. You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.
We do offer the option to ship your first package to yourself or another address and have the on-going packages ship to the child's home directly. When placing your order, enter the child's name and address as the shipping address. Once your order is placed, you'll be able to adjust the address directly from your account by doing the following:
1. Click on "My Account" in the Upper right hand corner
2. Click on "Manage Subscriptions"
3. Find the subscription you would like to update
4. Underneath the shipping address, click on "Send first shipment to different address"
5. In the First Package Shipping Address box, type in the name and address where the first package should ship to
6. Click on "Save"
Yes, we ship to P.O. Boxes, APO addresses and US Territories.
Our subscriptions are currently available to ship within the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, South Korea, and UK.
If you're interested in shipping to the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore and South Korea please click here. All prices on the site are in US Dollars (USD).
If you are interested in purchasing a subscription to ship to the UK, please click here to go to our UK site. Prices on the UK site are in British Pounds (GBP).
We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Your first package can take up to 6 weeks to deliver. Subsequent monthly packages ship mid-month and typically arrive within 11-14 business days. All packages are delivered by your local mail carrier.
We accept all major credit cards including Visa, MasterCard, Discover and American Express.
We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.
Currently, Little Passports subscriptions are only available for purchase through our website.
No, only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.
Managing My Subscription
You are billed for your first package on the day that you sign up for your subscription. If you purchased between the 11th and 24th of the month, your subsequent monthly charges will occur on the 10th of the following month; otherwise, your subsequent monthly charges will occur on the 24th of the month. Please note that If you signed up between the 1st and the 10th, your introductory kit will be shipped out the same month, and you will be billed on the 24th for your second package to enable us to process your next package. Please note that we do bill in advance of packages being shipped in order to process the shipments.
No, you do not have to reorder each month. You can pause your monthly subscription anytime in your My Account under Manage Subscriptions, or by emailing Little Passports’ Customer Care Team at firstname.lastname@example.org.
If you have purchased a 3, 6, or 12-month subscription package and would like to continue your subscription, please renew the subscription through your online account by logging into My account. If your subscription is set to auto renew, it will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. To check if your subscription is set to automatically renew, log into My Account. If you were gifted a subscription, we offer renewal plans that allow you to continue receiving new packages for your subscription. Please email us at: email@example.com for renewal options.
Auto-renewing Subscriptions will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. For example, a one year subscription will renew at the end of the first year for an additional one year period. There is one exception to this general rule. If your Auto-renewing Subscription happens to be for the USA Edition that has a full subscription term of 26 months, the last renewal term will be for 2 months to ensure you receive all 26 shipments. For example, if the initial term was 12 months, the renewal term will be 12 months, then a renewal of 2 months. Each Auto-renewing Subscription will renew at the subscription rate in effect at the time of renewal. You may not cancel an Auto-renewing Subscription prior to the end of the subscriptions’ then current initial or renewal term. This service ensures that your child will never risk missing a monthly package, and there is no confusion about when your subscription term is ending. And there is no commitment! You are free to opt-out of the automatic renewal service at any time. To disable the auto renew feature, please do the following:
1. Log into your account
2. Click on the Manage Subscriptions tab
3. Click on "Cancel" under the subscription status for each subscription you do not want to auto renew
4. Complete the remaining steps to cancel the auto renewal
5. Once completed, the subscription status for your subscription will show "Canceled - Packages Remaining"
We will continue to ship the packages that have been paid for in your initial subscription order but the subscription will not auto renew.
If you have questions, please email us at firstname.lastname@example.org.
We currently do not offer the ability to customize the order/sequencing of the monthly country, monthly themed or monthly state mailings.
You can update the address information in your online customer account by logging into My Account. To update your address, please do the following:
1. Login to your Account
2. Click on "Update" under shipping address
3. Enter the updated information
4. Click on "Update Shipping Address"
Our Customer Care Team can also update the address for you. Please email us at email@example.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. Please note that the address changes should be made before the 1st of a calendar month to ship that month's package to the new address.
Please email our Customer Care Team at firstname.lastname@example.org and they can provide you with the end date for your subscription.
About the Company
Little Passports was founded by two moms who wanted to design a fun and engaging way for children to learn about the world. Please read our About Us page for more info.
You can contact us via email at: email@example.com. We look forward to hearing your feedback and suggestions.