Toby

Get a Year of Learning and Exploration! Save $20 on Any 12 Month Subscription with Code: EXPLORE

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Customer Service for UK Customers

Helpful FAQ

Please review our list of frequently asked questions below. If you don’t find the answer to your question below, please email us at: support@littlepassports.com.

About the Product

  • What items are included in every package?

    We've carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. Our Early Explorers packages include activity books, stickers, trading cards, and souvenirs. Learn more about our Early Explorers. Our World Edition packages include letters from Sam and Sofia, souvenirs, photos, stickers, activity sheets and access to online games and activities. Learn more about our World Edition.

  • What is the recommended age range for children subscribing to Little Passports?

    The recommended age for our Early Explorers is 3 to 5 years old. The recommended age range for our World Edition is 6 to 10 years old.

  • What themes are covered in the Early Explorers?

    Your child will receive their Traveler Kit in the first month, followed by a themed package each month thereafter. Some themes include: landmarks, music, animals, food, art, oceans, natural wonders, world coins, space, world discoveries, dinosaurs, science, celebrations, habitats, transportation, insects, and sports.

  • What types of online information, games and activities can children access?

    We've designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes that provides them with access to more information online. There are photos, activities, fun facts, music and more for each month’s country.

  • What countries are currently available in the World Edition?

    Your child will receive their Explorer Kit in the first month, followed by a country package each month thereafter. Some of the countries included are: Antarctica, Australia, Brazil, Chile, China, Costa Rica, England, France, Germany, Greece, Guatemala, Iceland, India, Ireland, Israel, Italy, Japan, Jamaica, Kenya, Madagascar, Mexico, Morocco, Poland,South Korea, Spain, Sweden, Thailand and Turkey!

  • Can I customize the order in which the World Edition monthly packages arrive?

    We currently do not offer the ability for you to customize the order in which you receive your monthly country packages.

  • How did you develop the content and materials for Little Passports?

    Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We have also tested our product directly with children and incorporated their feedback.

  • How do subscriptions work for siblings?

    Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Brown Kids” or the “The Brown Family").

  • Is Little Passports available for teachers to use in the classroom?

    Currently, our product is available for families to receive at home. If you are a teacher/educator and would like to explore using Little Passports in your classroom, please email us at: support@littlepassports.com.

Ordering and Delivery Information

  • How much does a Little Passports subscription cost?

    We offer several different subscription plans for our intrepid travelers. Please visit our Early Explorers, and our World Edition subscription pages for more details on each of our plans.

  • How much does shipping cost?

    Shipping costs are as follows for each of our subscription packages:

    Early Explorers & World EditionP&P (Postage & Packaging)
    3-Month Plan £8.85
    6-Month Plan £17.70
    12-Month Plan £35.40
    Monthly Plan £3.95/ month

    We ship our UK-bound packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days.

  • What is your cancellation policy?

    Your satisfaction is very important to us. If you have purchased the monthly plan where we bill you on a monthly basis, you can cancel your subscription through your online account at any time.

    Prepaid plans are not refundable but can be transferred to another child.

  • When will I be billed?

    Your credit card with be charged at the time you submit your order on our website. Please note that we bill in advance of packages being shipped in order to process the shipments.

    If you subscribed to a monthly-billed plan, you are charged for your first package on the day that you sign up for your subscription. Subsequent monthly charges will occur on the 24th of each month. If you signed up between the 1st and the 15th, your introductory kit will be shipped out the same month and you will be billed on the 24th for your second package to enable us to process your next package.

  • How soon after I place my order will my Little Passports subscription start?

    Please allow up to 6 weeks for your Little Passports subscription to start and for you to receive your first package.

    You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

    During checkout, you'll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way!

    After the first month, the subsequent packages ship around the middle of the month. Please note that packages for the different editions ship on different days and via different shipping carriers. Therefore the packages will not arrive on the same day if you subscribe to multiple editions.

  • Can I order Little Passports as a gift?

    We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their gift is on the way! You can include a personalized gift message that will be included with the first package of your subscription. You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

  • How will my packages be delivered?

    Your monthly packages will be delivered by Royal Mail. We ship our UK-bound packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by Royal Mail and typically arrive within 11-14 business days.

  • Can I order a Little Passports subscription to be delivered outside the UK?

    Our subscriptions are currently available to ship within the UK, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, South Korea and US. We'll be looking to expand beyond to other countries in the future. If you are interested in purchasing a subscription to ship to Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, South Korea and US, please click here. All prices on the site are in US Dollars.

    We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Your first package can take up to 6 weeks to deliver. Subsequent monthly packages ship mid-month and typically arrive within 11-14 business days. All packages are delivered by your local mail carrier.

    If you are looking to ship to an address outside the countries we stated above, we can work with you to ship 12 months of the Little Passports World Edition and/or Early Explorers Edition in one shipment. Please email us at: support@littlepassports.com to explore this option.

  • What payment methods do you accept?

    We accept all major credit cards including Visa, MasterCard, and American Express.

  • Can I purchase a subscription to Little Passports in a store?

    Currently, Little Passports subscriptions are only available through our website.

  • Can I apply more than one coupon code to my order?

    No, only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

Managing My Subscription

  • When am I billed if I sign up for a monthly plan?

    You are billed for your first package on the day that you sign up for your subscription. Subsequent monthly charges will occur on the 24th of each month. If you signed up between the 1st and the 15th, your introductory kit will be shipped out the same month and you will be billed on the 24th for your second package to enable us to process your next package. Please note that we do bill in advance of packages being shipped in order for us to process the shipments.

  • Do I have to reorder every month?

    No, you do not have to reorder each month. If you are a monthly subscriber, you will be billed automatically on the 24th of each month.

  • My Little Passports subscription is about to end. How can I continue it?

    If you have purchased a 3, 6, or 12-month subscription package and would like to continue your subscription, please renew the subscription through your online account by logging into My account. If your subscription is set to auto renew, it will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. To check if your subscription is set to automatically renew, log into My Account. If you were gifted a subscription, we offer renewal plans that allow you to continue receiving new packages for your subscription. Please email us at: support@littlepassports.com for renewal options.

  • How does your automatic renewal feature work?

    Auto-renewing Subscriptions will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. For example, a one year subscription will renew at the end of the first year for an additional one year period. You may not cancel an Auto-renewing Subscription prior to the end of the subscriptions’ then current initial or renewal term. This service ensures that your child will never risk missing a monthly package, and there is no confusion about when your subscription term is ending. And there is no commitment! You are free to opt-out of the automatic renewal service at any time. To disable the auto renew feature, please do the following:

    1. Log into My Account
    2. Locate your subscription
    3. Click "Change" under auto renewal
    4. Select "Your subscription will not auto renew"
    5. Click "Save"

    If you have questions, please email us at support@littlepassports.com.

  • How can I renew a gifted subscription?

    We offer renewal plans to allow you to continue receiving new countries on your subscription. Please email us at: support@littlepassports.com for renewal options.

  • How can I update the address associated with my subscription if I move?

    You can update the address information in your online customer account by logging into My Account. To update your address, please do the following:

    1. Login to your Account
    2. Click on "Update" under shipping address
    3. Enter the updated information
    4. Click on "Update Shipping Address"

    Our Customer Care Team can also update the address for you. Please email us at support@littlepassports.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. Please note that the address changes should be made before the 1st of a calendar month to ship that month's package to the new address.

  • What is your cancellation policy?

    Your satisfaction is very important to us. If you have purchased the monthly plan where we bill you on a monthly basis, you can cancel your subscription at any time. Please email us at: support@littlepassports.com and we will cancel your subscription with 30 days notice.

    Prepaid plans are not refundable but can be transferred to another child.

  • How can I resume a cancelled subscription?

    We make it very easy to resume a cancelled subscription to continue from where you left off. Please email us at: support@littlepassports.com if you'd like to reinstate a cancelled subscription.

  • How can I tell when my subscription will end?

    Please email our Customer Care Team at support@littlepassports.com and they can provide you with the end date for your subscription.

About the Company

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